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Popular FAQ Questions

We hope to answer any questions you have below in our FAQ sections. Most answers you will find within this section to navigate around WikiStays.

I Am A Guest (Traveller)

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I Am A Host (Owner)

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I Am A Agent

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I Am A Business (Shop)

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How It All Works

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How To Become A Member

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How are the WikiStays Online Payment System fees calculated?

It is free to join WikiStays Online Payment System (WOPS)

Once you are WOPS enabled, depending on your listing type, you will be charged as per below

Pay per booking (PPB)
Owners will pay a 10% commission fee on the total booking value, for all confirmed WOPS bookings. If the booking is cancelled, WikiStays will charge a 10% cancellation fee on the deposit amount.

Annual Subscription
There is no commission fee for owners that are on the Annual subscription listing type. There are also no cancellation charges.

Please Note:
All bookings prior to Nov 2015, the commission rate is 8% of the total booking value, starting at %15.90, capped at $30. With a cancellation charge of 8% of the Deposit amount.

Travel Times

Journey times in hours

ROUTE AIR BUS RAIL
Sydney to Adelaide 1.40 24 26
Sydney to Canberra 0.35 3.15 4.17
Sydney to Melbourne 1.10 14.30 13
Canberra to Melbourne 0.55 9.30 9.15
Melbourne to Adelaide 1.05 9.30 10.15
Melbourne to Broken Hill 1.50 9.00 12.45
Adelaide to Alice Springs 2 20 21.10
Adelaide to Perth 3 35 38
Adelaide to Brisbane 2.15 33.30 36.45
Darwin – Alice Springs 1.50 19.00 23.00
Darwin – Kakadu 0 4.30 0
Alice Springs – Ayers Rock 0.45 6.00 0
Cairns – Brisbane 2.05 25.00 25.00
Brisbane – Sydney 1.15 17.00 16.00
Brisbane – Melbourne 1.55 25.00 26.55
Melbourne – Hobart 1.55 0 0
Melbourne – Devonport 1.05 0 0

Find Book, Stay & Have Fun

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First Time Booking

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What is a False Enquiry and how do I protect myself?

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Finding and Booking a Rental

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How can I tell if a property accepts Online Payments?

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How can I determine whether a property owner or property manager is legitimate?

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How do I contact a Property Owner or Manager to make a booking?

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How do I find and book an accommodation?

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Can WikiStays find an accommodation for me?

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How long does it usually take for a listing owner/manager to respond to an enquiry?

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What do I do if I do not receive a response to my enquiry?

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Paying for a Rental

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How do I pay securely for a holiday rental?

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Can I update a different credit card for a refund on my booking?

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Am I able to split my payments using separate methods for an online payment request?

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Can I get a refund if I paid for a stay that didn't occur?

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When is payment for my booking required?

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Reviewing a Property

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How do I file a property complaint?

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What are the guest review guidelines?

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Rental Assurance (Terms and Conditions)

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How do I write a Property Review?

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